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Welcome to Customer Care

We're here to help. This section of our website is dedicated to you
and ensuring you get the best service from our company.

Our Customers

We invited some of our customers to share their Little Story.

Frequently Asked Questions

Here are some of the questions we regularly get asked, answered in simple terms.

If you have a question you want answered that isn’t already or you would like clarification on something, speak with our consultants or email us at projects@little.com.au.

  • Q. What do I need to buy an apartment from Little Projects?

    The first step is to enquire on the project website or at the display suite with our sales consultant. Once you have selected the apartment or townhouse you would like to buy from us, we will need a $2,000 reservation fee from you to place the property on hold for you and prepare your contract. From the date of reservation, you have 7 days to pay your full 10% deposit and sign and submit your contracts. The final 90% of the purchase price is payable at settlement.

  • Q. I've paid my deposit, now what?

    We will keep you up-to-date by email with regular news about construction progress. About 6 months before we are due to complete, we will communicate with you more regularly and guide you through the settlement process.

    It's important that you start organising your finance early. Ensure you don't leave this until the last minute, as banks and brokers need time to work through your loan arrangements. This will give you the best chance to ensure not only that you settle your apartment on time and avoid extra fees and charges, but that you ultimately get the best loan for you.

    Once the apartments are almost ready, we will invite you to arrange for your finance group to complete a valuation appointment so that they can finalise your loan.

    When we are ready to call for settlements, we will invite you for a Pre-Settlement Appointment with a Little Projects employee and a representative from the builder. This is your first opportunity to view your property and advise us of any maintenance items that are outstanding.

    Settlement will be between your conveyancer or solicitor and Little Projects' solicitor for the development. You will need to schedule a Key Collection appointment to pick up your keys. We will guide you through the development, and you will then be ready to book your move in or lease out your apartment.

  • Q. What is Stamp Duty?

    When you buy property in Victoria, you are subject to Stamp Duty. Stamp Duty is a tax payable on the transfer of land, and is based on the market value of the land and the buildings on it at the time of purchase.

    The State Revenue Office for Victoria provides outlines on Stamp Duty and great tools for calculating stamp duty as it varies based on when the contract was entered into. Visit www.sro.vic.gov.au/

  • Q. How much Stamp Duty will I be paying?

    Stamp Duty payable will vary depending on the value of the property you intend to buy and the stage of completion. For off-the-plan purchases, the general rule is that the closer the date to completion, the more tax will be paid. Therefore purchasing off-the-plan can save you thousands of dollars, as you only pay a duty on the value of the property at the time of purchase.

    Early in a project before construction commences, a buyer only pays Stamp Duty on their portion of the value of the land. If there are 300 apartments, then 300 apartment owners will share the total duty payable, providing significant savings for buyers. Stamp Duty differs by state in Australia.

    The easiest way to get an idea of how much Stamp Duty you will need to pay is to use a Stamp Duty calculator which will give you a guideline.

    Your Little Projects Sales Consultant will be able to provide you with Stamp Duty estimates.

  • Q. When is Stamp Duty paid?

    Stamp Duty is payable on the transfer of land which is completed at settlement for a property. The duty is calculated based on the contract date, so if you signed your contract on 14 February 2014, then the duty is calculated based on the date 14 February 2014, not on the day you settle the property. Stamp Duty is payable on settlement of the property.

  • Q. If I'm buying my first home am I eligible for any assistance?

    If you are buying your first home with the intention of living in the home then you will most likely qualify for the First Home Owners Grant (FHOG). See the next few questions for more information and visit www.sro.vic.gov.au

  • Q. What is the First Home Owners Grant?

    First home buyers in Australia purchasing property with the intention to occupy the property may be eligible for the Federal First Home Owners Grant (FHOG). In addition, many of the states have their own First Home Owners Grant programs in place.

    First home buyers in Melbourne who are genuine first home buyers and buy an off-the-plan property with the purpose of occupying the property are likely to qualify for the Federal Government's First Home Owners Grant.

  • Q. Where can I find out more about the First Home Owners Grant?

    Victorian first home buyers should visit http://www.sro.vic.gov.au/
    for lots of great information on the grants available to eligible first home buyers.

  • Q. How do I know if I am eligible to receive the FHOG?

    As at January 2014, the eligibility requirements specify that:
    • You must be an Australian citizen or permanent resident buying your first home in Australia.
    • You or your partner must not have purchased in Australia before.
    • You must occupy the home within 12 months of settlement.
    • You must apply for the grant within 12 months of settlement or building completion.
    • Eligibility for the Grant will be limited to buyers of new homes.

  • Q. When is the FHOG paid?

    If you qualify, the date the grant is paid depends on whether you are applying through an approved agent or the State Revenue Office (SRO) directly.

    If applying through approved agent, such as a bank or a finance broker, you will most likely receive the grant on settlement. If applying through State Revenue Office payment will be made to your nominated account by the SRO within 14 days of lodging your application after settlement.

    Victorian first home buyers should visit www.sro.vic.gov.au for more information.

  • Q. What is an Owners Corporation?

    An Owners Corporation (previously known as a Body Corporate) is a group that collectively manages a building that features more than one lot. An Owners Corporation is responsible for the general maintenance to the common property; gardens, lobbies, lifts, amenities, pathways etc.

  • Q. What is a depreciation schedule?

    A depreciation schedule ultimately will help you pay less tax if you have bought a property as an investment. The amount the depreciation schedule says you claim effectively reduces your taxable income.

    If you've purchased a property as an investment for income-producing purposes, you are entitled to depreciate the items within the building and the cost of the building itself, against your accessible income.

    There are two types of depreciation allowances available: Plant and Equipment, and Building Allowance. These costs can be offset against your income.

    Plant and Equipment includes items within the building like ovens, dishwashers, flooring, blinds etc.

    Building Allowance refers to construction costs of the building itself, such as concrete and brickwork.

    A Quality Surveyor needs to conduct an assessment to issue you a depreciation schedule. This process can take around 2-3 weeks.

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